Apple Rockaway in Rockaway, NJ Open now

Reviews about Apple Rockaway

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  May 07, 2020, by Harley McMahon
  I haven't been to this Apple Store in a long time so my last experience kept my expectations pretty high. Well first of all when walking in there, there was no greeting and I had no idea who to talk to. So I walked around for 10 minutes looking at phones then I noticed a man taking names in his tablet but I couldn't talk to him right away because he was helping 3 other people while other employees were standing in back. I understand there's a protocol but when one person is busy shouldn't another person step in? Anyways finally when I talked to him he told me to wait for five minutes by the phones "a person will help me". I went over and waited and then observed all the other employees who were standing around. I finally decided to just leave because obviously no one wanted to help me. I'm really disappointed in this service I don't want to go back there.
• ★ ★ ★ ★ ★

  June 30, 2019, by Jon Sabel
  I've been coming to this particular Apple store for years and have always received excellent customer service. The store itself is clean, bright, and spacious (typical of most Apple stores) with plenty of inventory on the shelves and products on display. Employees are easy to pick out and there is usually one or two at any given time who are available to assist you. For the Genius Bar specifically–as long as you make your appointments online and arrive on time, you are generally attended to pretty quickly.
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  February 03, 2019, by Teuta Hadzovic
  Lied and said I never ordered a battery even though I did. Made me drive 45 minutes back in forth 3 times, never helped me. Waste of time, gas money, and a huge frustration. Employees unhelpful and condescending.